And guess what, sooner or later the clients ended up deeply unresourced in a problem state.
We checked how the facilitators were responding to the client’s answers and we realised two things: (a) they were not attending to the client information in the same way we did and (b) they were not asking questions to invite their client to stay with their desired outcome. We checked that the facilitators had asked, ‘And what would you like to have happen?’ and used Clean Language questions. We wondered, "What on earth is going on here? We told them to develop a desired outcome!". During a small-group activity we noticed several particpants in the client role were in tears or visibly upset. 2001 - While in France we were training ‘How to cleanly work with outcomes’.
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